Privacy Policy for LumiParle

At LumiParle, located at 2847 Rue des Rosiers, Floor 3, 69005 Lyon, Auvergne-Rhône-Alpes, France, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, and safeguards your personal information when you use our services, including personalized language tutoring, conversational practice, business French coaching, exam preparation (DALF, DELF), online and in-person classes, and cultural immersion workshops. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information: This includes your name, email address, phone number, and postal address (for in-person class arrangements or specific administrative purposes). We collect this when you register for a course, sign up for a newsletter, fill out a contact form, or send us direct communications.
• Language Proficiency and Learning Preferences: Information about your current French language level, learning goals, preferred learning styles, and availability for classes. This helps us tailor our tutoring and course offerings to your specific needs.
• Communication Data: Records of your communications with us, including emails, chat messages, and phone calls. This allows us to track inquiries, feedback, and support requests.
• Technical Data: Information automatically collected when you visit our site, such as your IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our site. This helps us improve website functionality and security.
• Usage Data: Information about how you use our website, services, and courses. This includes pages viewed, services accessed, and the duration of your visits. This helps us understand user engagement and improve our offerings.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and enhance our language education services:

• To Provide Services: To deliver personalized French language tutoring, conversational practice, business French coaching, exam preparation, online and in-person classes, and cultural immersion workshops. This includes scheduling, class management, and communication related to your learning.
• To Communicate with You: To respond to your inquiries, provide customer support, send administrative information (such as updates to our terms, policies, or service changes), and inform you about new courses or promotions that may be of interest to you.
• To Improve Our Services: To understand how users interact with our site and services, allowing us to enhance user experience, develop new features, and refine our educational content and methodologies.
• For Marketing Purposes: With your consent, to send you newsletters, special offers, and information about our services. You can opt-out of these communications at any time.
• To Ensure Security: To protect our website and services from fraudulent or malicious activities, and to ensure the security of your data.
• To Comply with Legal Obligations: To meet legal and regulatory requirements, including tax and accounting necessities.

3. Legal Basis for Processing (GDPR)

We will only process your personal data when we have a lawful basis to do so. This typically includes:

• Performance of a Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing language courses).
• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., for direct marketing). You have the right to withdraw your consent at any time.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, website hosting, analytics providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

7. Security of Your Information

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, accidental loss, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your data protection rights, please contact us by postal mail at:

LumiParle

2847 Rue des Rosiers

Floor 3

69005 Lyon, Auvergne-Rhône-Alpes

France